SHIPPING
Q: How will my items ship?
A: All products will ship USPS Mail.
Q: Can I request a different carrier?
A: At this time, I ship products solely through USPS.
Q: How long will it take for my order to ship?
A: I strive to meet a window of 1-3 days from order placed to package handoff at the nearest USPS facility.
Q: Can I request faster shipping options?
A: If customers need products shipped faster than USPS timelines, submit an inquiry via Contact Us page before placing an order. I do ask that customers be mindful that I am a one-person operation so shutting down shop to run a package to the nearest USPS facility isn't always an option. With that said, I will always strive to do my best.
Q: I am member of law enforcement, but I live in a state with restrictions on magazine capacity. Can I purchase magazines with capacities greater than 10-rounds?
A: S2 Laser and Tool LLC believes law enforcement should be held to the same laws as the citizens they are entrusted to protect. This means members of law enforcement living in "magazine ban states" are subject to products limited to 10-rounds (or less), such as Magpul 10/30 PMAGs or 30-round magazines that have been riveted/pinned to 10-rounds (or less).
PRODUCTS
Q: I ordered two laser engraved PMAGs of the same design, but the color is slightly different. Is this normal?
A: This is perfectly normal. While using the same parameters, I have experienced slight variances in color hue from the laser engraving process on PMAGs of different model and generation. There have also been variations in color hue among PMAGs of different batches. My hypothesis is that different polymer blends, used in the manufacturing process, have the slightest variance in properties resulting in variances in color hues. Up to this point, nothing has led me to believe that the variances have a correlation to durability or reliability. Furthermore, as S2 Laser and Tool LLC continues to pursue the most optimal parameters for our products, colors may vary slightly.
Q: I'm interested in a design that currently isn't offered on your website. Can I place a custom order?
A: If you would like a design not currently offered on the website, contact me via Contact Us page.
Q: What are the color options for PMAGs?
A: Without dyeing, the colors obtained from a PMAG when subjected to the laser are hues of gray, brown, and tan. With dyeing, the colors are typically different hues of the selected dyed color. For example, a PMAG that is dyed green prior to laser engraving will result in hues of green with the occasional brown or tan. This means colors are limited to either gray, brown, and tan for non dyed PMAGs or hues of the dye color for dyed PMAGs.